Refund policy
We do our absolute best to provide detailed and accurate photos and descriptions of every release. Returns are handled on a case-by-case basis, and our goal is always to do the right thing and make sure you’re happy.
To start a return, please email us at kaazrecords@gmail.com within 14 days of delivery. Requests received after 14 days will not be eligible for a return or refund.
Returns That Qualify
- The wrong album was sent by mistake
- The record arrived damaged
- The item is brand new and still in its original packaging
Returns That Do Not Qualify
- Dissatisfaction with the sound quality of a release
- Vinyl color that differs from the product photo
- Incorrect or mismatched labels
- Skipping (please see the troubleshooting section below)
- Cosmetic damage, unless severe
- Opened products that have been removed from the original packaging
We do not offer exchanges or returns for seam splits, corner dings, torn shrink wrap, small creases, or other similar cosmetic damage.
Import Releases
Effective August 18, 2025, Kaaz Records no longer accepts returns or refunds on “Import” releases.
The only exception is if the wrong album was sent by mistake.
Issues that do not qualify for a return or refund on Import releases include: skipping, missing songs, misspellings, vinyl color, sound quality, mismatched labels, and cosmetic damage.
Why Does My Record Skip?
Skipping is often caused by the turntable rather than the record. Please try adjusting your tonearm first. If the problem persists, email us at kaazrecords@gmail.com within 14 days of delivery, preferably with a photo or video of the problem.
Contact Us
Questions about your order? We’re always happy to help!
Email: kaazrecords@gmail.com